Back in 1997 at Rubenstein & Associates in NYC, one of my first experiences in agency life was jockeying for a desk near the fax machine. In those days, email…
Back in 1997 at Rubenstein & Associates in NYC, one of my first experiences in agency life was jockeying for a desk near the fax machine. In those days, email…
About a week ago, my colleague Ariel and I attended BlogHer ’12, an annual two-day gathering of 5000+ bloggers, most of whom (as the name suggests) are female. It was…
In the months leading up to the 2008 presidential election, Barack Obama embraced social media as a way to galvanize voters from all walks of life. His campaign received major…
One aspect of social media that makes many clients nervous is the degree to which their customer service issues will play out publicly. Of course, for most high-profile companies, online…
Twitter recently announced a new interface design that incorporates much of the functionality for which people were turning to outside application developers. People who are responsible for managing Twitter feeds for…