The controversies around the NFL seem to be reaching a crescendo and bringing the brand to a tipping point. Marred by scandal after scandal – first Ray Rice of the…
It’s hard to say sorry, but perhaps harder to forgive
What makes people decide whether an apology is worthy of forgiveness? According to an article in yesterday’s Washington Post, there’s a huge body of research that explores this very subject….
Weathering the storm
There are some people who believe the only truly pure news is the weather forecast. How ironic it is that forecasting the weather used to be more about entertainment than…
It’s a bird! It’s a plane! It’s a flight attendant!
Seasoned JetBlue flight attendant Steven Slater made headlines around the globe last week when he lost his cool, cursed out a passenger and exited an aircraft by deploying its escape…
Toyota Gets Crash Course in Crisis Communications
Most communications experts agree that having a cohesive crisis communications plan in place can help companies of all sizes and statures navigate challenging terrain. If Toyota did indeed have a…